Rules & Regulations

By booking and using GYM VAULT you agree to follow all rules and regulations set out below. These rules exist to ensure a safe, clean, and enjoyable experience for every member. Please respect the equipment, the space, and fellow users at all times.

• Always follow posted instructions on equipment.
• Treat all equipment with care — report any damage or malfunction immediately to support@gymvault.bg.
• Respect the space and other members at all times.
• A maximum of 3 people (the person who booked plus up to 2 guests) may use the gym during a single session.
• Only the person who made the booking may access the facility using the issued access code. Guests enter together with the booking holder.

Dress Code & Hygiene

To maintain a clean and safe environment for all users, the following requirements apply:

• You must wear clean workout clothing and clean gym shoes at all times.
• A clean workout towel is mandatory — bring your own.
• Place your towel on any bench or seat before use.
• Wipe down all machines, benches, and equipment with the provided sanitising spray and paper towels after every use.
• Do not use the gym if you are unwell, have a contagious condition, or are showing symptoms of illness.

Equipment Etiquette

Proper use of equipment protects everyone and preserves the facility:

• Re-rack all weights and return all equipment to its designated place after use.
• Do not drop, throw, or slam weights or equipment under any circumstances. This causes damage to equipment and the floor, and creates excessive noise.
• Use collars on all barbell exercises.
• Adjust machines and benches before beginning your exercise.
• If you are unsure how to use a piece of equipment, do not attempt to use it — contact us first at support@gymvault.bg.
• Report any broken or damaged equipment immediately. Do not continue to use equipment you suspect is defective.

Safety & Emergency Procedures

GYM VAULT is an unstaffed self-access facility. Your safety is important to us. Please follow these guidelines:

• Warm up properly before heavy exercise.
• Use appropriate weights for your fitness level and use a spotter for heavy lifts where possible.
• If you feel unwell, dizzy, or in pain, stop exercising immediately.
• In any medical emergency, call 112 immediately. A first aid kit is located on the premises.
• The gym is monitored by CCTV cameras at all times. You can also reach us at +359 87 962 1721 during business hours.
• Do not train under the influence of alcohol, drugs, or any substance that affects your physical or mental capacity.
• You are responsible for assessing your own fitness to exercise. If you have a medical condition, consult your doctor before training.

Access & Booking

To keep sessions running smoothly for everyone, the following rules apply:

• Access is only valid during your booked time slot. Do not attempt to enter the facility outside your booked window.
• Your access code is personal and non-transferable. Do not share it with anyone.
• Arriving more than 15 minutes late will result in the session being forfeited with no refund.
• The gym must be vacated promptly at the end of your booked time to allow the next user access.
• All cancellations must be made through your account on the website at least 24 hours before the session.
• Personal items and valuables left on the premises are entirely your own responsibility.

Prohibited Behaviour

The following behaviours are strictly prohibited and will result in immediate account suspension and/or a permanent ban:

• Aggressive, threatening, or abusive behaviour toward any person.
• Arriving under the influence of alcohol, drugs, or any controlled substance.
• Smoking or vaping anywhere on the premises.
• Deliberately damaging, misusing, or vandalising equipment or property.
• Theft of any property belonging to GYM VAULT or other users.
• Sharing your access code or allowing unauthorised persons to enter the facility.
• Filming or photographing other users without their explicit consent.
• Any commercial activity (personal training, promotions, etc.) without prior written authorisation from GYM VAULT.
• Any activity that violates applicable laws or regulations.

Sanctions

Violations of these rules may result in immediate suspension or permanent ban from GYM VAULT without refund. Users who cause damage to equipment or property may be charged the full cost of repair or replacement (evidenced by CCTV). Serious incidents will be reported to the relevant law enforcement authorities. If you witness a violation or have a concern, please contact us at support@gymvault.bg or call +359 87 962 1721.