FAQ

Visit the booking calendar on our website, select a free 30-minute slot (or combine consecutive slots for a longer session), choose your payment method, and confirm. You will receive a booking confirmation by email.

Yes. Select several consecutive slots in the calendar and they will be treated as one continuous session. Note that slots with gaps between them count as separate bookings.

GYM VAULT is equipped with a full range of free weights (dumbbells and barbells), weight plates, a squat/power rack, adjustable benches, and a selection of cardio and conditioning equipment. The facility is designed to support strength training, functional fitness, and general conditioning.

Your unique access code will be available on the booking details page in your account as soon as it's ready. You'll also receive a confirmation email the moment the code is generated. If you have not received the email, check your spam folder first, then contact us at support@gymvault.bg or call +359 87 962 1721 before your session begins.

Yes. You can cancel a reservation up to 24 hours before the start of your session through the bookings section of your account. Cancellations made less than 24 hours in advance are not eligible for a refund.

Yes. Memberships are billed monthly and are tied to a specific gym, with four tiers to choose from — Night, Starter, Basic and Premium. Prices differ per gym, so see the current ones under Pricing → Plans.

Each plan covers a set number of 30-minute slots per month within the time zones that plan includes. Premium covers all zones including Prime time, while Night covers 00:00–06:00 only. You can also add extra people for a monthly per-person fee, and their visits are covered with no per-session surcharge.

Nothing is blocked — any bookings beyond your monthly allowance, or in time zones your plan does not cover, are simply charged at the standard pay-per-visit price. You always see a breakdown of what is covered and what is payable before you confirm.

Members can book up to 30 days ahead, compared with 14 days for pay-per-visit bookings. Members can also cancel a booked slot up to 8 hours before it starts and have it returned to their monthly allowance.

You can cancel from your profile or through the Stripe billing portal. Cancellation takes effect at the end of the current paid period and fees already charged are not refunded. Upgrades apply immediately with a prorated charge, while downgrades take effect from the next period.

Vault Coins are our free loyalty rewards — there is nothing to sign up for. 10 Vault Coins = a free 30-minute slot, any time. You can see your balance and full history in your profile, and coins never expire.

You earn 1 Vault Coin per paid visit — a maximum of one per day, however many slots you book that day — and 1 coin for every membership renewal. Bookings fully covered by your membership, or already paid with coins, do not earn coins.

Choose Vault Coins at checkout and 10 coins pay for one free 30-minute slot. They apply to bookings only, not to memberships. If your booking has several slots, coins cover the most expensive one and you pay for the rest. Coins cannot be combined with a promo code or with membership coverage.

Share your personal referral link from your profile. When your friend signs up and completes their first paid visit, you each receive 10 Vault Coins — a free workout for both of you. It works whether your friend signs up with email or with Google.

Yes. You may bring guests up to the gym's maximum capacity — it depends on the gym and is shown on each location's page and during booking. All guests must follow the gym rules and etiquette. As the person who made the booking, you are responsible for your guests' behaviour for the duration of the session.

If you do not attend your booked session, no refund will be issued. We recommend cancelling at least 24 hours in advance if you know you cannot make it.

You can book additional consecutive slots in advance through the calendar, provided they are available. On-the-day extensions are not guaranteed as another member may have already booked the next slot.

There is no dedicated private parking at the facility, but street parking and public parking are available nearby.

Yes. The facility has a single changing room with a WC available for use during your session.

Please bring a clean workout towel — this is mandatory and you will need it to wipe down equipment after use. Wear clean workout clothes and clean gym shoes. We provide sanitising spray and paper towels for equipment cleaning.

Please contact us as soon as possible at support@gymvault.bg or call +359 87 962 1721. We will do our best to help, but GYM VAULT cannot be held responsible for lost or forgotten items.

Call 112 immediately for any medical emergency or fire. A first aid kit is located on the premises. The gym is monitored by CCTV. You can also reach us at +359 87 962 1721, though for any life-threatening situation always call 112 first.

You can reach us by email at support@gymvault.bg or by phone at +359 87 962 1721. We aim to respond to all enquiries within 24 hours on business days.